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Onboarding Executive

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    Currently We Do Not Have Any Openings!

    • 5-Days Working

      5-Days Working

    • Picnic Plan

      Paid Leaves

    • Health Insurance

      Health Insurance

    • Over Time

      Overtime Pay

    • Play Game

      Fun Activities

    • Personal Loan

      Personal Loan

    • Employee First

      Employee
      Training

    • Positive_Environment

      Positive Work Environment

    • Professional_Developments

      Professional Developments


    Job Responsibility:

    • Responsible to onboard the customer by understanding the requirements and providing optimum solutions
    • Share best practices with the customers
    • Provide product training to customers 
    • Take ownership of customer issues reported and ensuring they are resolved satisfactorily
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    • Ensure proper recording and closure of all issues
    • Prepare accurate and timely reports
    • Document knowledge in the form of knowledge base, tech notes and articles
    • Identify process improvements

    Required Skills & Qualification:

    • Fast learner and can pick up new technologies
    • Excellent written and verbal communication skills
    • Soft skills to interact with customers over the phone or video calls
    • Capable of working with cross-functional teams

    Interview Process:

    1. HR Round
    2. Technical Round
    3. Practical Round
    4. Salary Negotiation
    5. Offer Release

Job Location is Surat & Ahmedabad - which you will like to prefer?

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