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Onboarding Executive

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    02 Position

    Fresher : 01 Position Experience : 01 Position (2 to 3 years of experience)

    Location: Varachha Road - Surat


    1) 05 days working
    2) 280+ employees
    3) Friendlier Environment
    4) Flexible timings
    5) Global clients & amazing projects
    6) Overtime & Leave encashment
    7) Health Insurance

    Job Responsibility:

    • Responsible to onboard the customer by understanding the requirements and providing optimum solutions
    • Share best practices with the customers
    • Provide product training to customers 
    • Take ownership of customer issues reported and ensuring they are resolved satisfactorily
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    • Ensure proper recording and closure of all issues
    • Prepare accurate and timely reports
    • Document knowledge in the form of knowledge base, tech notes and articles
    • Identify process improvements

    Required Skills & Qualification:

    • Fast learner and can pick up new technologies
    • Excellent written and verbal communication skills
    • Soft skills to interact with customers over the phone or video calls
    • Capable of working with cross-functional teams

    Interview Process:

    1. HR Round
    2. Technical Round
    3. Practical Round
    4. Salary Negotiation
    5. Offer Release

Job Location is Surat & Ahmedabad - which you will like to prefer?

You want to apply experience or fresher?

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