(Experience: 1 year to 3 years)
Location: Varachha Road – Surat & Satellite Road – Ahmedabad
- Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
- Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.
- 1+ years of experience as customer support and/or game testing.
- A professional approach in answering calls/ emails and provide information about products and services, taking input of issues and their redressal thereof.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal.
- Providing responses of customer reviews on Google Play, Apple Store, Facebook Page, Game Support Mails, Admin Panel Messages etc.
- Building brand loyalty of our products by posting it on all social sites such as Facebook, Twitter, Instagram, etc.
- Excellent English communication skills both; written & verbal.
- Good listening and problem solving skills.
- Ability to take and handle tasks.
- Good interpersonal skills.
- HR Initial Call
- Verbal/ Face-To-Face Technical Discussion
- Salary Negotiation Call
- Background Verification
- Offer Release