Software Support Executive

Job Description:

• Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
• Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.

Job Responsibility:

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures, and standards.
• Maintain accurate records of daily communications and issues resolve

Required Skills & Qualification:

• Strong verbal and written communication skills in English.
• Good computer knowledge.
• Self-motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.

Interview Process:

• HR Round
• Technical Round
• Practical Round
• Salary Negotiation
• Offer Release