Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.
Job Responsibility:
Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
Maintain policies and procedures when working with clients and provide appropriate information.
Collaborate with team members on knowledge transfer, procedures, and standards.
Maintain accurate records of daily communications and issues resolve
Required Skills & Qualification:
Strong verbal and written communication skills in English.
