Fresher : 01 Position Experience : 01 Position (1 year to 3 years)
Location: Varachha Road - Surat
1) 05 days working
2) 250+ employees
3) Friendlier Environment
4) Flexible timings
5) Global clients & amazing projects
6) Overtime & Leave encashment
7) Health Insurance
- Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
- Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.
- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
- Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures, and standards.
- Maintain accurate records of daily communications and issues resolve
Required Skills & Qualification:
- Strong verbal and written communication skills in English.
- Good computer knowledge.
- Self-motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.
- HR Round
- Technical Round
- Practical Round
- Salary Negotiation
- Offer Release