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Software Support Executive

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    02 Position

    Fresher : 01 Position Experience : 01 Position (1 year to 3 years)

    Location: Varachha Road - Surat


    Pros:

    1) 05 days working
    2) 250+ employees
    3) Friendlier Environment
    4) Flexible timings
    5) Global clients & amazing projects
    6) Overtime & Leave encashment
    7) Health Insurance


    Job Description:

    • Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
    • Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.

    Job Responsibility:

    • Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
    • Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
    • Maintain policies and procedures when working with clients and provide appropriate information.
    • Collaborate with team members on knowledge transfer, procedures, and standards.
    • Maintain accurate records of daily communications and issues resolve

    Required Skills & Qualification:

    • Strong verbal and written communication skills in English.
    • Good computer knowledge.
    • Self-motivated and a team player.
    • Excellent attendance and punctuality.
    • Excellent customer service skills.

    Interview Process:

    • HR Round
    • Technical Round
    • Practical Round
    • Salary Negotiation
    • Offer Release

Job Location is Surat & Ahmedabad - which you will like to prefer?

You want to apply experience or fresher?

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