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Customer Care Executive

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    01 Position

    (Experience: 1 year to 3 years)

    Location: Varachha Road – Surat & Satellite Road – Ahmedabad

    Job Description:

    • Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
    • Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.

    Job Responsibility:

    • 1+ years of experience as customer support and/or game testing.
    • A professional approach in answering calls/ emails and provide information about products and services, taking input of issues and their redressal thereof.
    • Maintaining records of transactions and interactions.
    • Appropriate and timely follow-ups wherever required.
    • Escalate unresolved queries to respective departments for accurate redressal.
    • Providing responses of customer reviews on Google Play, Apple Store, Facebook Page, Game Support Mails, Admin Panel Messages etc.
    • Building brand loyalty of our products by posting it on all social sites such as Facebook, Twitter, Instagram, etc.

    Required Skills:

    • Excellent English communication skills both; written & verbal.
    • Good listening and problem solving skills.
    • Ability to take and handle tasks.
    • Good interpersonal skills.

    Interview Procedure:

    • HR Initial Call
    • Verbal/ Face-To-Face Technical Discussion
    • Salary Negotiation Call
    • Background Verification
    • Offer Release

Job Location is Surat & Ahmedabad - which you will like to prefer?

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