Customer Care Executive

01 Position

(Experience: 1 year to 3 years)

Location: Varachha Road – Surat & Satellite Road – Ahmedabad

Job Description:

• Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
• Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.

Job Responsibility:

• 1+ years of experience as customer support and/or game testing.
• A professional approach in answering calls/ emails and provide information about products and services, taking input of issues and their redressal thereof.
• Maintaining records of transactions and interactions.
• Appropriate and timely follow-ups wherever required.
• Escalate unresolved queries to respective departments for accurate redressal.
• Providing responses of customer reviews on Google Play, Apple Store, Facebook Page, Game Support Mails, Admin Panel Messages etc.
• Building brand loyalty of our products by posting it on all social sites such as Facebook, Twitter, Instagram, etc.

Required Skills:

• Excellent English communication skills both; written & verbal.
• Good listening and problem solving skills.
• Ability to take and handle tasks.
• Good interpersonal skills.

Interview Procedure:

• HR Initial Call
• Verbal/ Face-To-Face Technical Discussion
• Salary Negotiation Call
• Background Verification
• Offer Release