Location: Varachha Road – Surat & Satellite Road – Ahmedabad
Job Description:
Being a customer support executive is keeping customers satisfied so that they continue to use our products, games and services.
Customer support executives will act as a link-man between a company and its customers and resolves any queries generated by its customers or clients with efficiency.
Job Responsibility:
1+ years of experience as customer support and/or game testing.
A professional approach in answering calls/ emails and provide information about products and services, taking input of issues and their redressal thereof.
Maintaining records of transactions and interactions.
Appropriate and timely follow-ups wherever required.
Escalate unresolved queries to respective departments for accurate redressal.
Providing responses of customer reviews on Google Play, Apple Store, Facebook Page, Game Support Mails, Admin Panel Messages etc.
Building brand loyalty of our products by posting it on all social sites such as Facebook, Twitter, Instagram, etc.
Required Skills:
Excellent English communication skills both; written & verbal.
