Head of Sales

The Head of Sales, who is also known as Sales Director defines, articulates and implements the organisation’s strategy for selling products or services.

Job Description:

• Leadership:
  • Provide visionary leadership to the sales team, setting clear goals and expectations.
  • Foster a positive and high-performance culture within the sales department.
• Strategy Development:
  • Collaborate with the executive team to develop and implement sales strategies aligned with the company’s overall objectives.
  • Conduct market research to identify new opportunities and stay ahead of industry trends.
• Team Management:
  • Recruit, train, and develop a high-performing sales team.
  • Set individual and team targets, monitor performance, and provide constructive feedback.
  • Foster collaboration and effective communication within the sales team and cross-functionally.
• Sales Planning:
  • Develop and execute a comprehensive sales plan that includes both short-term and long-term goals.
  • Monitor and analyze sales data to identify areas for improvement and growth.
• Client Relationship Management:
  • Build and maintain strong relationships with key clients and stakeholders.
  • Ensure customer satisfaction through effective communication and resolution of issues.
• Revenue Generation:
  • Drive the achievement of sales targets and revenue goals.
  • Identify and pursue new business opportunities to expand the company’s client base.
• Market Analysis:
  • Monitor industry trends, competitor activities, and customer behavior to identify business opportunities and threats.
  • Utilize data and analytics to make informed decisions and adjustments to the sales strategy.
• Sales Training and Development:
  • Implement training programs to enhance the skills and capabilities of the sales team.
  • Stay updated on sales techniques, technologies, and industry best practices.

Job Responsibility:

Key Performance Areas (KPAs):

• Revenue Growth:
  • Achieve and exceed sales targets and revenue goals.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
• Team Performance:
  • Ensure the sales team meets or exceeds individual and collective performance targets.
  • Foster a positive and collaborative team culture.
• Client Satisfaction:
  • Maintain high levels of customer satisfaction by addressing client needs and concerns.
  • Ensure effective communication and relationship-building with key clients.
• Market Expansion:
  • Identify and pursue opportunities for market expansion and business growth.
  • Develop strategies to penetrate new markets and acquire new clients.

Key Performance Indicators (KPIs):

• Sales Metrics:
  • Monthly and quarterly sales revenue.
  • Sales pipeline and conversion rates.
  • Average deal size and sales cycle duration.
• Team Performance:
  • Individual and team sales targets achieved.
  • Employee satisfaction and retention rates.
  • Training and development metrics.
• Customer Satisfaction:
  • Net Promoter Score (NPS – is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague) and customer feedback.
  • Resolution time for customer issues.
• Market Expansion:
  • Percentage increase in market share.
  • Number of new clients acquired.
  • Expansion into new geographic regions or industries.

Interview Process:

1. HR Round
2. Technical Round
3. Final Round
4. Salary Negotiation
5. Offer Release